Shipping Policy

At Retrofete Clothing Shop, we are dedicated to delivering an experience as impeccable and refined as our designs. From the moment you place your order to the potential need for a return, our processes are crafted for your utmost convenience and satisfaction. Our collections—featuring statement sequin tops, runway-inspired outerwear, sophisticated denim, and more—are designed for the discerning individual who values quality, distinctive style, and flawless construction.

Shipping Information

We are proud to serve a global clientele (serving most regions worldwide, excluding some remote areas). Please review the details below regarding order processing and delivery.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Timelines

We offer two primary shipping options to balance speed and cost:

1. Standard Shipping:
   • Carrier: DHL or FedEx
   • Cost: $12.95
   • Estimated Delivery: 10-15 business days after shipment.
2. Free Shipping:
   • Carrier: EMS
   • Cost: Free for orders over $50.
   • Estimated Delivery: 15-25 business days after shipment.

Please note that delivery times are estimates and may be affected by customs processing, holidays, or unforeseen carrier delays. All applicable duties and taxes for international orders are the responsibility of the customer.

Returns & Exchanges Policy

We want you to love every Retrofete piece. If your purchase does not meet your expectations, our refined returns and exchange process is designed for your ease.

Policy Overview

We gladly accept returns and exchanges for most full-priced items within 15 days of the delivery date. To be eligible, items must be:

• Unworn, unwashed, and unused.
• In their original packaging.
• With all tags and labels attached.
• In pristine, original condition.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our Customer Service team at [email protected] with your order number and item details.
2. Receive Instructions & Authorization: We will provide a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.
3. Package Your Item(s): Securely repackage the item(s) in their original packaging with all tags. Include a copy of your packing slip or order confirmation inside the package.
4. Ship Your Return:
   • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
   • We strongly recommend using a trackable and insured shipping service. Retrofete is not liable for packages lost in transit.
   • Ship your return to our fulfillment center:
     Retrofete Returns
     1235 McKinley Avenue
     Denver, CO 80202 USA
5. Inspection & Processing: Once received, our team inspects the item(s) within 3-5 business days. We will notify you via email once the inspection is complete.

Refund & Exchange Details

Refunds:

• Upon approval, refunds are processed to the original payment method (Visa, MasterCard, JCB, PayPal, etc.).
• Please allow up to 10 business days for the refund to appear in your account after processing. Timing depends on your financial institution.
• Original shipping charges are non-refundable.

Exchanges:

• Exchanges are subject to product availability. We will promptly inform you if your desired size/color is out of stock and discuss alternatives or issue a refund.
• For size/color exchanges, the new item will be shipped once the return is received and approved. Standard shipping charges apply for the new shipment.

International Returns

We accept international returns. Customers are responsible for all duties, taxes, and shipping costs associated with the return shipment. Refunds will be issued for the merchandise value only, in the original currency of purchase.