Privacy Policy

At Retrofete Clothing Shop (retrofeteclothing.com), your privacy is treated with the same sophistication and care as our collections. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. We are committed to maintaining the highest standards of data protection and transparency, in alignment with our global, discerning clientele’s expectations.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect information that you provide directly, as well as data collected automatically:

• Personal Identifiers: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit/debit card details (processed securely via our payment gateways; we do not store full card numbers on our servers), billing address.
• Order Details: Products purchased, size, color preferences, order history, and communication preferences.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, referral URLs, and interaction with our site features.
• Communication Data: Correspondence with our customer service team (via email at [email protected]).

2. How We Use Your Information

Your data enables us to refine your shopping journey and uphold our commitment to exceptional service:

• To process and fulfill your orders, including payment processing, shipping, and returns.
• To communicate with you regarding your order status, updates, and customer service inquiries.
• To personalize your experience by suggesting products (like statement sequin tops, tailored denim, or runway-inspired outerwear) that align with your preferences.
• To improve our website functionality, security, and product offerings through analytical insights.
• To send you curated marketing communications (only with your explicit consent) about new collections, promotions, and events.
• To comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information. We may share data only under these refined circumstances:

• Service Providers: With trusted partners who perform essential functions on our behalf, such as payment processing (e.g., Stripe, PayPal), shipping carriers, IT services, and marketing platforms. These partners are contractually bound to protect your data and use it solely for the services we request.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Retrofete Clothing Shop, our customers, or others.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, your information may be transferred as an asset, subject to the promises in this policy.

4. Data Storage and Security

We employ robust, industry-standard measures to safeguard your information, reflecting the same security commitment highlighted in our payment processes:

• Your data is stored on secure servers with limited access, using encryption protocols (such as SSL/TLS) for data transmission.
• We adhere to global security standards and regularly review our practices to enhance protection.
• As noted, we do not store your full credit card details on our internal systems. Payment data is handled by PCI-DSS compliant gateways.
• While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We continuously work to mitigate risks and maintain the elegant, worry-free experience you deserve.

5. Your Rights and Choices

As a valued client, you have certain rights regarding your personal data, which we respect and facilitate:

• Access & Correction: You may request access to, or correction of, your personal information we hold.
• Opt-Out: You can unsubscribe from marketing emails at any time via the link in each communication.
• Data Deletion: You may request deletion of your personal data, subject to legal or operational retention requirements.
• Do Not Track: Our site may not respond to “Do Not Track” signals. You can manage tracking via your browser settings (see Cookie section below).
• To exercise these rights, please contact us at [email protected]. We will respond in a timely manner, consistent with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze trends, and personalize content:

• Essential Cookies: Required for site operation (e.g., shopping cart, checkout process).
• Analytical Cookies: Help us understand how visitors interact with our site (e.g., pages viewed, navigation paths).
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance (used only with your consent).
• You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your site experience, such as the ability to complete a purchase.

7. International Data Transfers

In line with our Global Accessibility value, we serve customers worldwide (excluding a few remote regions). Your data may be processed in the United States or other countries where our service providers operate. We ensure such transfers are protected by appropriate safeguards, such as standard contractual clauses, to meet the requirements of laws like the GDPR.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it occasionally.